Complimentary Shipping

Enjoy complimentary shipping on orders R800+ to main centres, and R1000+ to outerlying areas.

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Shipping Charges

For orders that fall below the free shipping threshold, shipping charges are automatically calculated at checkout based on your delivery address.

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Shipping Times

Orders placed by 10:00 am dispatch same day. Orders placed after 10:00 am will be dispatched the following working day. Weekend orders will ship on a Monday.

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• CAPE TOWN & SURROUNDS: 1-3 working days

• MAIN CENTRES (JHB, DBN, PE, PTA): 2-4 working days

• OUTERLYING AREAS: 3-7 working days

 

*Shipping lead times calculated from time of dispatch. Bank Transfer orders are only confirmed once payment is received.

 

Tracking your Order

On dispatch, you will receive an email from our shipping provider with details of your tracking code & tracking link. You will also be notified when the parcel is out for delivery. If you do not receive this notification, please get in touch on info@kaapsud.co.za with your order number and we will gladly assist.

 

Cancellations and Changes

Once an order is confirmed online, it is immediately processed by our warehouse. For this reason, online orders may not be cancelled or changed after receipt of payment. After dispatch of your goods, you may cancel/ change the sale in accordance with the Returns Policy. 

 

Delivery Address

Please ensure that your delivery address is accurate and complete to avoid any shipping delays or issues. Kaapsud is not responsible for delivery errors caused by incorrect or incomplete addresses provided by the customer.

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International Shipping

At this time, Kaapsud primarily offers shipping within South Africa. For international shipping, please note that additional customs duties, taxes, or fees may apply, and these are the responsibility of the recipient.

 

If you have any questions or concerns regarding your order or shipping, please don’t hesitate to contact our customer support team here.

We appreciate your trust in Kaapsud, and we are dedicated to providing you with a smooth and enjoyable shopping experience.