Our commitment to client satisfaction
At Kaapsud, we are dedicated to providing you with high-quality products and exceptional service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help you.
Returns and Refunds
We accept returns and offer refunds within 30 days of the original purchase date. To be eligible for a return and refund, your item must be unused, in the same condition as when you received it, and in its original packaging.
How to request a refund
To initiate a return and refund, please follow these steps:
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Contact our Customer Support Team: Reach out to our customer support team here to inform us about your intent to return the item and request a Return Authorization (RA) number.
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Pack Your Item: Safely package the item(s) you wish to return, including a copy of your original purchase receipt and the RA number provided by our customer support team.
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Send Your Return: Ship the package to the address provided with your RA number. Please ensure the package is adequately insured and tracked, as we cannot be held responsible for lost or damaged returns.
Refund Processing
Once we receive your returned item(s) and verify their condition, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method. Refunds will be issued for the product’s purchase price, excluding any shipping costs.
Exchanges.
If you wish to exchange an item for a different product or size, please contact our customer support team, and we will assist you with the exchange process.
Damages or Defecting Items
If you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund, as appropriate.
Contact Us
If you have any questions or concerns regarding our refund policy or need assistance with a return, please contact our customer support team here. We are here to assist you and ensure your satisfaction with Kaapsud products and services.